What is Employee Experience (EX) Design?
Employee experience design improves every touchpoint your people have with your company. We examine onboarding, communication, performance, recognition, and exit processes to identify friction and redesign them for clarity and connection. This boosts engagement, retention, productivity, and culture strength. Small business owners value EX work because it leads to happier teams and fewer fires to fight.
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Employee experience design – Creating intentional touchpoints that shape how employees feel throughout their journey.
Journey mapping – Understanding the full employee lifecycle to identify moments that matter.
Experience standards – Defining consistent practices that reinforce culture and expectations.
Leader enablement – Supporting managers with the tools skills and behaviors to deliver a strong experience.
Continuous iteration – Gathering feedback and refining processes to improve the experience over time.
How we solve
Common HR Challenges
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“Our culture is okay but not intentional.”
We design experience journeys that shape how people feel at every stage of employment.
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“We don’t know why people are disengaged.”
We assess touchpoints, systems, workload, and leadership habits to find root causes.
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“Everything feels transactional.”
We build more meaningful rituals, communications, and recognition moments.
4
“New hires don’t feel supported.”
We redesign onboarding and manager behaviors for connection, clarity, and momentum.
5
“There’s no consistency in how people are treated.”
We define standards, competencies, and experiences so the employee journey is intentional, not random.
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“We want a good experience but don’t know how to measure it.”
We build metrics and listening tools that track experience health and gaps.
Benefits of working with us:
When you work with us, you gain access to experienced HR leadership without the overhead of a full-time team. We bring structure to complexity, turn uncertainty into clear next steps, and help you move forward with intention.
From compliance and systems to leadership and culture, everything we do is designed to reduce friction and support smarter decisions.
Fully Staffed HR Team
You gain immediate access to experienced HR professionals who handle the day-to-day while providing strategic guidance as your organization grows.
Experienced & Engaged
Work with HR professionals who bring deep expertise and stay actively involved in your business—not just checking boxes, but moving things forward.
Certified Expertise
Led by SHRM-SCP–certified HR leadership with deep, real-world experience guiding organizations through growth, change, and complexity.
On-Demand HR
Responsive HR support exactly when you need it, whether it’s a quick question or an urgent people issue.